SALFORD CITY COUNCIL – WORKPLACE STRATEGY
Adult Social Services Accommodation
iPWC were appointed by the Council in June 2017 to facilitate the development of its workplace transformation programme. The current accommodation across the Civic Centre is outdated and not fit for purpose. Despite a recent rationalisation programme across the campus, the condition and suitability of much of the estate is inadequate and not fit for purpose. As such it is currently having a negative effect on the performance of the departments it serves.
Adult Social Care across Salford is delivered via Salford City Council (SCC) and the Integrated Care Organisation led by the Salford Royal Foundation Trust (SRFT). Significant change has occurred recently due to the transfer of posts and responsibilities from SCC to the SRFT.
iPWC were appointed to assist Salford City Council and the SRFT to work with the Adult Social Care team and Salford Royal Foudation Trust to review their current accommodation and determine their future workplace needs, developing a new workplace solution and transition plan in order to create a high performing workplace.
Despite the variety of services delivered, not to mention the specialist nature of the service and department needs, the workplace is ‘generic’ and very tired. Teams are located in silo’s, the space offers limited options for teams to work together, it is congested and poorly arranged, the technology prevents effective ways of working and the culture across the teams, in terms of working practices, behaviours etc is poor.
Working with the client sponsor and key stakeholders from the business we developed a proposed workplace solution for the Adult Social Care and ICO teams based within the Civic Centre, Swinton.
We continue to work with the Councils Estates Function and the service delivery teams in the delivery of this workplace change project in addition to the development of a wider workplace strategy and set of standards that will see the accommodation transformed in order to enable greater efficiency and effectiveness of the estate.
A key benefit of our approach is the depth of engagement activities with the key stakeholders and staff groups in addition to other key stakeholders at an early stage.
Not only does this encourage the co-design of a future workplace solution, aligned with their specific needs it also enables the process of change in behaviour, culture and ways of working to commence at an early stage, thus creating the opportunity for greater buy in, ownership and sustainability.